Support
We're here to help you every step of the way
Platform-Specific Support
📅 Response Times
- ✓ Email support: Within 24 hours (business days)
- ✓ Community: Varies (peer support)
- ✓ Urgent issues: Priority handling
- ✓ Security concerns: Immediate attention
Frequently Asked Questions
How do I delete my account?
You can delete your account from your account settings on any platform.
Your data will be permanently removed within 30 days. See our
Privacy Policy for details.
Can I use the same account across all platforms?
Yes! You can use the same email across platforms, and we're working on
unified authentication through our
Community Platform.
How is my data protected?
We use industry-standard encryption, follow privacy-first principles,
and never sell your data. Read our
Privacy Policy
for complete details.
Do you offer refunds?
Yes, we offer refunds within 30 days of purchase for most services.
Contact the platform-specific support email above for refund requests.
I found a bug. How do I report it?
How can I provide feedback or feature requests?
🚨 Crisis Support
If you're in crisis or need immediate mental health support, please contact
emergency services or a crisis hotline in your area.
- 🇺🇸 US: National Suicide Prevention Lifeline: 988
- 🇺🇸 US: Crisis Text Line: Text HOME to 741741
- 🌍 International: findahelpline.com
ALETHE and other platforms are not a substitute for professional mental health care.